Refund & Return Policy

Effective Date: January 1, 2026

At Niagara Stands Out (operated by Topbillin Imports Corp), we take pride in the quality of every product and service we deliver. Because most of our products are custom-made to your specifications, our refund and return policy reflects the nature of made-to-order goods.

Custom Products (Stickers, Decals, Signs, Banners)

All custom products are made to order and are non-returnable and non-refundable once production has begun. This includes:

Custom stickers and decals
Vehicle lettering and wraps
Compliance and safety signage
Banners, yard signs, and A-frames
Any product produced with your custom artwork, text, or specifications

We send a digital proof for your approval before production begins. Once you approve the proof, the order enters production and cannot be cancelled or refunded.

Defective or Damaged Products

If your order arrives with a manufacturing defect or was damaged during shipping, we will replace it at no charge. To qualify:

Contact us within 30 days of receiving your order
Provide photos of the defect or damage
Include your order number

We will review your claim and ship a replacement within 3–5 business days of approval.

Shipping Damage

If your package arrives visibly damaged:

Take photos of the packaging and product before discarding anything
Contact us within 30 days at info@niagarastandsout.com or 289-228-7021
We will file a claim with the carrier and arrange a replacement

Digital Products

Digital downloads, design templates, and digital files are non-refundable once delivered. Please review all product descriptions and previews carefully before purchasing.

Lead Generation Services

Our contractor lead generation packages (Test Strike, Block Buster, Street Sweeper, Neighbourhood Takeover) are non-refundable once the direct mail campaign has been sent. This includes:

Design and production of mailer materials
Printing and postage costs
Targeted mailing list generation

If a campaign has not yet been sent to print, you may request a cancellation. A design fee may apply for work already completed.

NFC Review Products

Pre-made NFC review cards, stickers, and kits that are unused and in original packaging may be returned within 30 days for a full refund. Custom-programmed NFC products are non-returnable.

How to Request a Return or Report an Issue

Email: info@niagarastandsout.com
Phone: 289-228-7021
Business Hours: Monday – Friday, 9 AM – 5 PM EST

We aim to respond to all inquiries within one business day.

Contact

Topbillin Imports Corp dba Niagara Stands Out
248 Port Colborne Drive
Port Colborne, ON L3K 2M5
info@niagarastandsout.com
289-228-7021

Why This Matters for Your Business

Professional marketing materials help Canadian businesses build credibility, attract customers, and grow revenue. Whether you are a contractor looking for leads or a retailer building brand awareness, the right materials make the difference.

Key Statistics

Direct mail response rate (house list): 9% (Source: DMA)
Direct mail response rate (prospect list): 4.9-5% (Source: DMA)
Email response rate: 1% (Source: DMA)
Direct mail ROI (house list): 161% (Source: Postal.com)
Email ROI: 44% (Source: Postal.com)

How It Works

Step 1: Consultation

Tell us about your business, location, and goals. We will recommend the right sign type, size, and materials.

Step 2: Design

Our designers create a custom sign that matches your brand and meets all local regulations including AODA compliance.

Step 3: Production

We produce your sign using premium materials rated for Canadian weather — UV-resistant inks, reflective options available.

Step 4: Installation Support

We provide mounting hardware and installation guidance. For larger projects, we coordinate with certified installers in the Niagara Region.

Made in Niagara · 7-Year Guarantee · Same-Day Design · Ships from Port Colborne · 500+ Ontario Businesses Served

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